CX Innovation Summit – Melbourne, Australia
Creating, enabling and nurturing a stellar customer experience (CX) is what separates those that lead and innovate from those that fall behind. According to a recent KPMG study, over the next five years almost 89% of CEOs expect to be competing on the basis of CX. To ensure competitive advantage, it is vital for companies to establish robust strategies that permeate the business top-down. Through adoption of customer-centric holistic approaches and innovative tech solutions, companies are able to predict, pre-empt, and address issues that arise during the customer journey to create a positive and lasting impression.
Attend CX Innovation Summit and learn how to:
- Establish an effective CX strategy that permeates the business and drives growth
- Become a truly customer-centric company through adoption of technology
- Differentiate your CX through consistent innovation
- Link the CX to ROI and get internal buy-in